Help center
How can we help?
Times, prices, Tikal tickets, packages and payments, all in one place.
Bookings & payments
How do I book a tour?
Open the tour, pick the date and number of travelers, enter your hotel and details, and tap "Book & pay". You will be taken to card checkout on Recurrente.
How can I pay?
Tours are paid online by card through Recurrente, a secure payment gateway. Packages and flights are quoted on WhatsApp first.
What do I do after paying for my tour?
Pick up your voucher at the hotel front desk. You need it to start the activity, and it shows the meeting point.
Is my booking confirmed once I pay?
Bookings are subject to availability and payment confirmation. If there is an issue with your date, we will contact you.
Can I change or cancel my booking?
Message us on WhatsApp with your name and tour date and we will help you.
Tikal & tickets
Do tours include park entrance fees?
Entrance fees are not included in: Tikal Sunrise Tour and Tikal Sunset Tour. Each tour page lists what is included; if in doubt about another, ask us on WhatsApp.
Which tickets do I need for Tikal sunrise or sunset?
Two tickets: the Tikal National Park entrance and the special sunrise (or sunset) entrance, depending on your tour.
Buy at boletos.culturaguate.gob.gtWhere do I buy Tikal tickets?
On the official ticket site of Guatemala’s Ministry of Culture and Sports.
Go to boletos.culturaguate.gob.gtTours
What time does each tour leave and how much is it?
Each tour has a fixed departure time. Please arrive early at the meeting point.
| Tour | Departs | Price | Includes |
|---|---|---|---|
| Tikal Tour with Lunch | 08:00 | Q350 | Transportation, Guide service, Lunch at El Mesón restaurant |
| Tikal Sunrise Tour | 03:00 | Q300 | Transportation, Guide serviceTickets not included |
| Tikal Sunset Tour | 12:00 | Q300 | Transportation, Guide serviceTickets not included |
| Yaxha Sunset Tour | 12:00 | Q250 | Transportation, Guide service |
| Uaxactun Tour | 06:00 | Q375 | Transportation, Guide service |
| Cráter Azul (Blue Crater) | 08:00 | Q450 | Ground transportation, Boat transfer, Lunch |
Where does the tour start?
The meeting point is stated on your voucher, which you pick up at the hotel front desk after paying.
Can I book for a large group?
Yes. On the tour page you choose the number of travelers and the total is calculated automatically. For large or private groups, message us on WhatsApp.
Packages
What do the Petén packages include?
2-night / 3-day packages include airfare, 2 nights at the hotel you choose, transfers and your chosen experience (Tikal, Blue Crater, Yaxhá or fishing). The Tikal package also includes dinner.
| Package (2 nights) | From, per adult | Includes |
|---|---|---|
| Tikal | Q2,965 | Airfare, 2 nights of accommodation, Tikal tour, Dinner included, Transfers |
| Tikal + Blue Crater | Q3,707 | Airfare, 2 nights of accommodation, Tikal tour, Blue Crater excursion, Transfers |
| Tikal + Yaxhá | Q3,007 | Airfare, 2 nights of accommodation, Tikal tour, Yaxhá excursion, Transfers |
| Blue Crater | Q3,114 | Airfare, 2 nights of accommodation, Blue Crater excursion, Transfers |
| Fishing escape | Q3,344 | Airfare, 2 nights of accommodation, Tikal tour, Fishing excursion, Transfers |
Is the package price final?
It is a reference price based on hotel, experience and group size. We confirm rates, flights and availability for your dates before booking.
How are children charged?
Travelers aged 10+ count as adults. Children under 10 have a separate rate, added to the total in the package builder.
Why does it sometimes say "personalized quote"?
Published rates cover groups of 1, 2, 3 and 5 adults. For other sizes we send the rate on WhatsApp. The fishing tour requires at least 2 participants.
Do you offer trips abroad?
Yes: group departures to places like Medellín, Curaçao, Peru and Alaska, plus cruises, honeymoon packages and trips worldwide. Ask us about the next date.
Flights
Do you sell international flights?
Yes. We are an IATA-accredited agency issuing domestic (such as Guatemala City – Flores) and international tickets, including deals to the United States.
How do I get a flight quote?
Fill in the form on the Flights page with route, dates and passengers. WhatsApp opens with your request written and an agent replies.
Office & contact
Where is your office and when are you open?
Hotel La Casona del Lago, Calle Litoral hacia Lago Petén Itzá, Santa Elena, Flores, Petén, Guatemala. Monday to Friday 8:00 am – 5:00 pm · Saturday 8:00 am – 2:00 pm · Sunday closed.
How are you related to Hoteles de Petén?
Viajes Total Petén is part of the Hoteles de Petén group, so you can build packages with its hotels directly with us.
Visit hotelesdepeten.comDidn’t find your answer?
Monday to Friday 8:00 am – 5:00 pm · Saturday 8:00 am – 2:00 pm · Sunday closed